Frequently Asked Questions

Frequently Asked Questions:

What is an IFSTA Account?

We are consolidating accounts so you can use one username and one password to access our shopping site, ResourceOne and on-line training (elearn) sites. If you already have an account on elearn or ResourceOne, you can use that same username and password to access the shopping site. If you do not have an account, you will need to create one the first time you purchase products from our website. Your username will be your email address.

How do I create an account? 

You can create an account now (from the home page), or at checkout time. The easiest thing to do is to go ahead and shop, then create the account when you are ready to make the purchases. You will need your name, email address, a street address, and a phone number. Before your account is created, you’ll need to enter a password.  

I don’t know if I have an IFSTA Account. Now what? 

The easiest thing to do is to try to create a new account. If the email address is already in our system, you will be directed to the login page. 

How do I make use of my tax-exempt status?

At the present time, we add sales tax to every item shipped to Oklahoma or California addresses. To get your tax-exempt status, you will have to make your purchases through our Customer Service Department (800-654-4055)

How do I get my books shipped to a different address? 

When you check out, you’ll have the opportunity to add a shipping address. It’s that easy! 

How do I minimize my shipping cost? 

Our system automatically selects the least expensive method for shipping your items. If you want to receive your items faster, you have the opportunity to change the shipping method before you pay.

How do I get my items shipped faster? 

Our system selects the least expensive method for shipping, but if you need your items faster, you’ll have the chance to select a different shipping method when you check out.

How can I pay?

We accept only credit card payments. Just before you check out, you’ll enter your account information. You’ll need the credit card number, the expiration month and year, and the security code. 

Can I add more items after I’ve started to check out?

Yes! One of the buttons on the checkout pages takes you back to the shopping pages so you can add items any time you like.

Hot Topics

Essentials

Essentials of Fire Fighting

IFSTA Apps